Shipping & Returns Policy
United States Shipping Policies
Most orders are shipped within 5 business days via standard services including USPS Priority Mail, First Class Mail, Speedee Delivery, and UPS Ground depending on the weight of the item and the region to which it is shipping. Expedited shipping is available for an additional charge. Please text 231-994-DUCK with questions regarding expedited shipping options.
Note: We are not responsible in any way for carrier delays. Expected delivery dates are estimated, not guaranteed. Please be patient with them during these unprecedented times, as they are working incredibly hard to keep packages moving.
Manufacturer Direct Shipments
Several items on our website ship direct from the manufacturer. In these cases, typically you will receive the shipment prior to our getting tracking information. We only direct ship from reliable warehouses, so you can rest assured that your product will be delivered in a timely manner.
International Shipping Policies
www.DecoyFlockersCanada.com for Canada or text 231-994-DUCK for international shipping quotes.
Returns of eligible items are accepted for any reason within 30 days of delivery. Return shipping is the responsibility of the customer, as are initial shipping charges. Orders that were shipped with "free shipping" will have the actual shipping cost paid by Superior Decoys deducted from the refund. Superior Decoys will cover shipping both ways for incorrect orders. For most defective items that are branded other than Superior Decoys, see our warranty page to submit a warranty claim with the manufacturer.
The following items are ineligible for return for any reason other than manufacturer defect:
- Clearance items of any kind
- Any mouth-operated game call
- Special orders of any kind
- Any item direct shipped from manufacturer, regardless of purchase method
Refunds Policy: If a refund or cancellation is requested for an order that was not due an error on Superior Decoys' part, customer will be refunded for the order amount minus any processing fees previously charged to the merchant. Our credit card processor (PayPal) does not refund merchant fees and we therefore can not be held responsible for errors in ordering.
Bottom Line: Superior Decoys is a small, family-owned business that desires to serve our customers with top-notch service, offering competitive pricing and fast order fulfillment that make your life easier.