Shipping & Returns
United States Shipping Policies
Most orders are shipped within 1-2 business days via standard ground services including USPS Priority Mail, First Class Mail, and UPS Ground depending on the weight of the item and the region to which it is shipping. Expedited shipping is available for an additional charge. Please call 231-994-DUCK with questions regarding expedited shipping options. All orders over 1 pound are shipped with insurance.
International Shipping Polcies
We can ship to virtually any address in the world, although costs can be relatively high. International customers can check out our Ebay store, where international shipping is much more reasonably priced.
You may return most new, unopened items within 30 days of delivery for a refund, subject to a 10% restocking fee plus the cost of shipping the item to you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.